FAQS

WELCOME TO COMPUTER REPAIR MIAMI FAQ PAGE


Here you will find a list of frequently asked questions, that we receive from new and current customers, and if you have a question that is not listed here that you would like us to answer, please do so at our contact us page using the form.

WHY THE LOWEST PRICE?

Computer Repair Miami is a small company and we operate from our computer shop near the miami international airport, hence we do not have many overheads, by keeping lesser expenses we ensure that our customers get high quality service at the lowest price in the area of Miami.


WHAT AREAS DO YOU PROVIDE SERVICES TO?

We provide services in Miami Suburbs only and for business clients we offer services in all areas of MIAMI-DADE.


IT’S CHEAPER TO REPAIR MY LAPTOP OR BUY A NEW LAPTOP?

This really depends on how old your laptop is and also what is wrong with your laptop, sometimes it isn’t worth spending the money to fix your old laptop or is actually cheaper to purchase a new one.


WHAT IF THE COMPUTER REPIAR CAN’T BE COMPLETED ONSITE?

Sometimes our computer repair services cannot be completed onsite and in this event, your technician will give you a fixed quote for the offsite repair of your computer as well as let you know when it will be returned, we do ask you to sign a pickup form, authorizing the removal of your hardware to take offsite for repair.


WHAT IS THE NO FIX NO FEE POLICY?

We take a lot of pride in our years of experience, our knowledge of computers and related hardware, and our commitment to customer service, and we don’t like to fail, and it happens so rarely, that if we fail to repair your system after we’ve diagnosed and accepted the job, we don’t charge you anything.


WHEN ARE APPOINTMENTS AVAILABLE?

We’re on call seven days a week! that’s weekdays, weekends! Appointments are available Monday through Friday, 9am – 7pm, and weekends, as well as most public holidays, 10am – 5pm.


WHAT WILL MAINTENANCE DO FOR MY COMPUTER?

Computer maintenance will speed up booting and loading times, increase the reliability of the computer, and protect it from harmful static build up that is caused by dust.


WHAT MAKES COMPUTER REPAIR MIAMI TECHNICIANS SO SPECIAL?

Our technician has many years of professional experience repairing computer and they possess industry certifications, providing advanced knowledge in all areas of laptop repair and support, you see, our technician has been qualified; we assure you that he has the appropriate technical expertise, experience and, above all, a great personality.


WHAT FORMS OF PAYMENT DOES COMPUTER REPAIR MIAMI ACCEPT?

We accept payment by cash only, at the end of the service, we’ll give you an invoice & receipt for your records.


HOW DOES OUR COMPUTER REPAIR SERVICE IN MIAMI WORK?

Computer Repair Miami is dedicated to excellent service, prompt response, and affordable $49Flat-Rate, we’re available 7 days a week to respond to your computer repair needs, we have a staff of dedicated experts who are continuously trained in the latest technology who will come to your location to examine, diagnose, and repair on site.


WHY SHOULD I USE COMPUTER REPAIR MIAMI?

There are plenty of reasons you should choose us to handle all of your computer repairs needs, we have the best minds in the business assembled here, and we’re always actively building our team of experts and training in the newest technologies and concepts and we don’t take your equipment back to the shop and then disappear for a weeks, we stay in touch, and we’re always available for support and phone calls even after the repairs are done.


WHO ARE COMPUTER REPAIR MIAMI SERVICE’S CUSTOMERS?

We’re ideal for residents in Miami, because we repair PC’s and MAC, and we know Mac and Windows and we know that your design team runs OSX and your accounting department runs Windows 7 and we know your servers runs Linux and when any one of those components goes haywire, we can get things back on track and when you call us we get there promptly and our goal is to get you back to work as quickly and affordably as possible.


IS OUR SERVICE GUARANTEED?

Our work is guaranteed for 30 days and we offer a No Fix- No Fee Guarantee. Which means if we can’t deliver a solution, you pay nothing but if your have any problems, just let us know and we’ll work with you to sort them out free of charge, remember that all hardware repairs are covered by a 30 day warranty. This covers any labour required to rectify the issue covered by the original repair.


HOW MUCH OUR SERVICES COST?

We do not charge any callout fee, simply just a $49 FLAT-RATE that includes all labor to fix the listed issues and any upgrades requested for a PC & MAC, parts are not included, but the flat-rate services include free pick-up and drop-off (MIAMI ONLY)!


DO WE CHARGE EXTRA FOR WEEKEND?

The answer is “No”, Computer Repair Miami is open 7 Days a week, that’s weekdays and weekends! Same $49 Flat-Rate at all time, we offer competitive rates and offer a fast response as well as our express service where in less than one hour we will be onsite fixing your computer problems.


IS IT EASY TO BOOK THE SERVICES OF A COMPUTER REPAIR MIAMI TECHNICIAN?

YES! With our user friendly booking system which will run you through our available times and services, collect the necessary information about the problem you are experiencing and reserve an appointment time that’s convenient for you on the spot, shortly after that, you will receive an approval message with a booking reference, remember that booking appointment can be for the same day even.


WHAT DOES YOUR FEE COVER?

Our fees cover only labour costs and use of any necessary tools or software owned by us to make the repairs possible, computer repair miami fees do not cover any replacement parts, hardware or software, our standard fees also do not cover data backup by us and remember that we operate under the following principles that have made us successful in the area of Miami:

  • No call out fees
  • Same rate for home and business
  • Open 7 days a week
  • IT expertise directly to your home & office
  • Competitive On-site Rates!
  • Dealing with the same Technician every time
  • No fix, no fee!

DO WE CHARGE A DIAGNOSIS FEE?

If we cannot find & repair the problem with your PC or MAC you will not be charged a cent for diagnosis, we only charge a $49 Flat-Rate if you choose not to go ahead with the repair solution we offer, either due to price quoted or if you would like take it to another computer repair shop in Miami for a second opinion.


WHAT SERVICES WE PROVIDE?

Our major support services include Laptop LCD Screen Repair, Laptop DC Jack Repair, Laptop Keyboard Repair, Laptop Motherboard Repair, MacBook Glass Screen Repair, MacBook LCD Repair, MacBook Keyboard Repair, Home Networking, Data Backup and Advisory, but if it’s something that involves a computer, chances are computer repair miami can help, just get in touch and we can chat about what you need.


SERVICES THAT WE DON’T OFFER?

Computer Repair Miami don’t offer support for businesses with over 30 computers.


DO YOU REPAIR ALL BRANDS OF LAPTOPS?

Computer Repair Miami repair all brands & models of PC and MAC, subject to suitable replacement components being available, and we have accumulated a vast experience in resolving difficult hardware and software related problems across a huge range of computers & laptops.


DO YOU PROVIDE NETWORK SUPPORT SERVICES?

YES! We provide network installation and support services for both home and small business users in the area of Miami.


WHAT HOURS ARE YOU OPEN?

Our computer repair shop is open 9am to 5pm Monday to Friday and 10am to 5pm Saturday and Sundays.


CAN YOU HELP WITH MY BUSINESS?

YES! We sure can, we don’t send standard technicians and home repairers to businesses and we have the correct training and experience necessary to support a business in the city of Miami.


CAN YOU FIX MY PROBLEM TODAY?

Maybe, if you call before 11am you are guaranteed to have a technician attempt to resolve the issue that day.


HOW LONG WILL MY REPAIR TAKE?

We always want to complete repairs as fast as possible and most repairs will be completed within 1-4 working days, but some repairs rely on obtaining parts from interstate or overseas. If speed is a concern, mention this at your booking so that your repair can be expedited using FedEx First Overnight. We aim to fix computer problems on the spot where possible, but if it needs to be taken offsite the computer technician will advise the waiting time.


WHERE ARE YOU LOCATED?

Miami, near Miami International Airport.


CAN YOU PICKUP AND DROP TO MY HOME OR WORKPLACE?

YES! We have a FREE-DELIVERY for residents in Miami, FL.


IF MY HDD HAS FAILED, CAN YOU GET MY DATA OFF IT?

Yes! In some circumstances we can, and talk to us about options to prevent the loss of data happening again.


MY QUESTION WASN’T ANSWERED?

Please call us or use our Contact Form.